Refund Policy

Exchange/Return Policy

  1. to exchange or return the product Please contact via LINE Add Line: @sulwhasoo_thailand Please specify the order number. Information and reasons for the product you wish to exchange or return.

  2. Products to be returned must be in original condition (The condition of the product must be sealed. and has not been activated) within 14 days after you receive the product. Please pack those items. well sent back to ensure that those goods arrive safely in normal condition

  3. Customers will be responsible for shipping costs. Unless the return is a result of the Company's error. If those errors occur when we receive the product back from you We will refund the shipping cost. 50 baht into your account

  4. The company will accept the return of the product that you are irritated or allergic. If this problem occurs, please contact the company to investigate and determine the facts of the problem. Products that cause irritation or allergies must be used no more than 20% and a medical certificate from the hospital doctor is required. The company is happy to exchange products or refund to you.

  5. In the event that the company has to refund money to you The company will take 15-30 business days after product refund approval

  6. The company does not accept exchanges/refunds in the following cases:

  • Products that were not purchased from

  • Products that have been opened or used (Not including allergies)

  • damaged goods or damage due to improper packaging. which comes from customer returns

  • The customer does not deliver the product, returns the receipt, the gift and/or other items of the product. back to the company

  • The customer did not send the product back to us within 14 days. after the date of receipt of the product